Calculating % of abandoned calls

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Calculating % of abandoned calls
Hello Everyone,

Can I please ask everyone expertise on how to forecast % of abandoned calls.

Thank you
Danny

Digital Media Manager

Call Centre Helper

Possible article
Hi Danny,

this article might help with calculating;
https://www.callcentrehelper.com/how-to-measure-call-abandon-rate-75869.htm

is there an article that shows how to "forecast" abandoned calls
Thanks Rachael,

is there an article that can show the how to " forecast" % of abandoned calls ?

Danny

Editor

Call Centre Helper

We are writing an article about it
We have not yet got an article but we are reaching the last phases of an article that makes a correlation in this area. Stay tuned to Call Centre Helper.

That's great -I can't wait !!!
Thanks Jonty, I'll keep an eye on this article.

Danny

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