Call capacity and Answered call ratio computation

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Call capacity and Answered call ratio computation
Standard computation for call capacity and answered call ratio

Helper

Call Centre Helper

The answered call ratio is the inverse of the abandon rate
The answered call ratio is the inverse of the abandon rate
https://www.callcentrehelper.com/how-to-measure-call-abandon-rate-75869.htm

Call capacity is derived from the Erlang C Formula - although the maths can get quite tough
https://www.callcentrehelper.com/erlang-c-formula-example-121281.htm

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