Call center agent feedback examples/verbiage

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Call center agent feedback examples/verbiage
Hello,

Do you have an article about what phrases/verbiage to use when providing feedback to a call center agent.

Helper

Call Centre Helper

Providing positive feedback
There is a good example here on providing positive feedback
https://www.callcentrehelper.com/good-feedback-examples-improve-performance-170280.htm

There are some performance review phrases here
https://www.callcentrehelper.com/performance-review-phrases-161432.htm

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