Call Center Agent Psychometric Testing

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Call Center Agent Psychometric Testing
Does anyone in this forum work for an organization that uses psychometric tests as part of the recruiting process? I'm doing fact finding to determine if we might look at this as an option. Thanks

Psychometric testing
So I have had to do this for a previous role at an Australian based organization. They had all employees complete both a psychometric test and an HBDI.

I dont have much more information than that (ie-name of the test), but as I grew in the company and began hiring for CS roles, I found the information that we garnered through the tests useful.

We are are considering the idea of HBDI or similar as part of the hiring process at my new USA based organization. Happy to chat more offline.

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