Call Center Billing Rates

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Call Center Billing Rates
Researching the market rate in the US for contact center charge back billing practices. Online seem to show a wide range of fees between $22-$35 per hour. Are rates different between inbound and outbound calls?


Call Centre Helper

Looks a little on the low side.
Hi Christopher

Those rates look like they may be on the low side. You are right that there is a wide range of fees. It tends to be that outbound calls are charged at a higher level than outbound as outbound work is less desirable to agents (typically sales or telemarketing), where inbound is for customer service.

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