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Attrition is common among frontline employees – especially in the BPO. But why is attrition in the BPO so high, and wh..
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Call centres have been plagued by a persistent challenge, particularly over the last five years: high turnover rates. Ac..
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It can be tough when staff turn on their heel and walk away from your business. But, as James Adonis points out, the rea..
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Chris Dealy at injixo investigates call centre attrition and why staff leave or stay. Staff turnover is higher in the co..
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Justin Robbins of Talkdesk explains how to calculate advisor turnover in the contact centre. Contact centre turnover is ..
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João Safara of Talkdesk discusses how you can improve productivity and attrition rates the contact centre. Now that you..
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Abby Monaco at NICE explores Voice of the Employee and why it impacts your call centre turnover. If you set out a sugges..
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Thibault Gilardoni at Odigo explains how there are hard and soft costs associated with contact centre turnover, the rate..
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In the call centre industry, the attrition rate can often cause problems and may be as high as 20 or 30% annually. The r..
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Call centre staff turnover is notoriously high, but our panel of experts is on hand with tips on how to improve staff re..
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We all know the call centre industry has a problem when it comes to retaining staff. But what should the sector be doing..
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With the economy coming out of recession, attrition rates will start to rise again. In this double feature Steven Cooper..
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