CALL CENTRE ATTRITION

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Process Owner / Process Manager

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CALL CENTRE ATTRITION
Hi, I am pursuing a research on call centre attrition. Can u pls help me with your valuable inputs about reasons for controlling it and the industry standards.

This project is for the Indian Call Centre Industry.

Director

Reynard Thomson Ltd.

Suggestion...
Prakash, there is a search function in CCV which you might find useful. Try running a search on the keyword 'Attrition'. Should throw up some topics.

John

Freelance author

Go4Customer

Call Center Attrition
Agent attrition is a serious cause of concern in call center industry. It influences call center organizations of all sizes. To reduce attrition in call centers, human resources should take the following preventive measures.

• Organize regular training programs
• Set up clear communication channels
• Provide good work conditions

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