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Erlang C Calculator – Free Excel Spreadsheet that calculates the number of staff required in a contact centre. Very ac..

Adapted from our Excel Erlang C Calculator, our Online Call Centre Staffing Calculator can make a quick calculation with..

Thanks to who stepped up to the challenge and really did get their creative juices flowing. We had a fantastic respon..

Your Next Customer is on Our Website For 20 years, contact centre technology professionals have been trusting Call Centr..

It’s now been a few years since we introduced our free Erlang calculator. Given its ongoing popularity and the number ..

The Erlang Calculator is a tool that allows you to work out how many agents you will need. You just need to enter your c..

Agents FTE In Call Centre Helper Excel Calc Jumps From 6 to 8 I’m using the call-centre-helper-erlang-calculator-v..

We at Call Centre Helper thought we would make this Blue Monday a bit brighter by releasing our back catalogue of Contac..

Today we are celebrating Call Centre Helper’s 15th birthday. We’d like to say a huge thank you for all of your suppo..

We are today celebrating Call Centre Helper’s 5th birthday. We’d like to say a huge thank you for all of you..

Today we are celebrating Call Centre Helper’s 20th birthday. We’d like to say a huge thank you for all of your suppo..

We are delighted to announce that we have joined the likes of The Telegraph, Cosmopolitan and VICE UK in winning a 2020 ..

Today we are celebrating Call Centre Helper’s 10th birthday. We’d like to say a huge thank you for all of your suppo..