Call Centre Life
Fun, humour, problems, photos and items realted to working in the call centre industry
Subject Author Created Views Posts
At what point are you allowed to hang up on a caller? JoR 27th Jan '11 54099 31
Games ideas for an Office Olympic themed incentive Lclarke 19th Jul '12 43139 5
What should we call our front line call centre staff? Jonty 16th Oct '09 28460 17
What makes an outbound sales agent?? IanT 6th Jan '11 10768 6
Calls Per Hour Judge 21st Mar '12 5876 2
The Call Centre A modern day cultural horror story??? ThinkCardio 17th Nov '09 4264 5
Tone of voice Anon 30th Jun '14 4126 4
Incentive Competition Amy Coulter 23rd Jun '11 3505 6
Working Hours Anon 21st Aug '13 2975 4
Call Centre Games Jonty 17th Dec '10 1859 5
Internal Call Monitoring Annie97 20th Jun '11 1635 6
Sorry but another DPA question jim 7th Nov '11 1563 5
Couples in the same team. mathewe2s 3rd Jun '10 1489 14
what is the diffference between lost calls and no answer(timeout) mbali 5th Sep '12 1475 2
Uniforms? mrudolph 14th Jun '10 1453 6
DPA Lerelle 25th Aug '17 1310 2
Listening to calls PConneen 25th Jan '13 1290 4
How can we improve the public image of contact centres? Jonty 29th Sep '11 1164 19
Call termination Coops 22nd Nov '10 1026 6
If you could be a biscuit who would you be? Jonty 17th Dec '10 1003 9
Tattoos lee-roy 23rd Nov '10 985 13
call recording retention period clairef 19th May '09 964 4
Music on hold Jonty 19th Nov '10 862 12
Cool Call Centre? Anon 21st Jun '13 822 7
how to reduce AHT (by agent) Anon 7th May '15 753 4
Incentive for the olympics tracy4467 27th Mar '12 735 2
World Cup incentive Anon 28th Apr '14 639 3
Quality Measures cbryant 1st Mar '10 600 6
Gossiping in the Contact Centre JoR 6th Mar '12 564 4
Abusive callers Anon 6th May '13 561 2
You Tube Training Clips PConneen 14th Aug '12 487 3
12 seater call centre HELP!! arthur 8th Jul '09 481 3
The first call centre in the UK Jonty 8th Sep '10 469 8
How do you solve a problem like call centre verbal abuse... Simon 15th Mar '10 461 8
Grammar and Punctuation Session Anon 6th Jan '15 429 2
Life insurance-functions can be performed through a call center Srikanth 5th Oct '11 421 5
Motivation of staff Saeed 1st Nov '17 413 2
Motivation Anon 24th Sep '13 411 2
What was the first call centre you visited? Jonty 19th Nov '10 408 22
Buddyup Anxiety Anon 16th Jun '14 372 9
Leaving contact information Anon 14th Feb '14 365 3
Agent feedback Mark500 15th Jun '10 347 4
Boosting Moral mathewe2s 19th Feb '14 341 7
Call Centre Awards Lee 18th Apr '11 335 3
How many people will call centres employ in 5 years time? Jonty 17th Dec '10 335 2
Data Protection Question - Urgent Help. Anon 5th Sep '13 323 6
Sales driving Game for football season ahunterut 22nd Aug '12 308 2
Am I the only one who does not get Facebook? Jonty 17th Dec '10 302 10
Buiding relationship between QAM Team and Call Centre Agents pmdikola 17th May '12 301 4
Scheduling and staffing Anon 3rd May '13 298 2
Headset monkey Jason 11th Feb '11 298 2
Theme day project Anon 20th Jul '14 295 2
Chat Concurrency Cost Calculation Jeff 2nd Mar '18 278 5
Entitlement to screen breaks Anon 16th Sep '15 270 5
Hanging Up on 'Chatty' Customers JuneBug 31st Oct '12 268 7
Suggestion Box Anon 9th Jan '15 268 2
Do Call Centres hire people with no prior experience Anon 27th Mar '13 266 3
Does the weather influence the mood of the caller? Kyezer 26th Jul '12 264 5
NEWBIE HERE. SOME TIPS PLEASE.... Anon 11th Apr '13 263 5
Best Practice Help Anon 13th Aug '14 227 2
Information Needed Workforce 4th Aug '09 225 3
RP Presentations Anon 27th May '13 220 2
Getting burned out Anon 4th Jan '16 203 8
Creative Thinking Required Lee 17th Sep '10 191 8
Contact Centre Awards wendyknox1 14th Jan '12 188 3
Round the coffee machine area Jonty 19th Nov '10 187 12
agent focus group angela 14th Mar '18 184 2
Listening in Anon 27th Apr '14 182 4
In bound call centre coaching tips ruwayda 10th Jul '17 178 2
Customer Complaints Anon 23rd Jul '15 153 3
Relationship Skills Anon 23rd Apr '14 153 4
Integration in Call centers Anon 13th Apr '16 152 2
Agents software and experience they are having with it Anon 11th Nov '15 152 6
How do you get on with Twitter? Jonty 17th Dec '10 151 9
Team Ideas Anon 8th May '14 121 2
Using name of the caller in inbound calls (Czech and Hungarian speakers) Anon 1st Dec '14 117 3
Where do you get your contact centre news from? Jonty 19th Nov '10 116 6
Internal Communcation bnemeth 5th Nov '09 115 2
Has anyone seen anything interesting happening in the call centre world? Jonty 19th Nov '10 114 4
Use of Customer's Name Anon 30th Jun '14 107 2
How to introduce myself quickly without getting hung up on kim 9th May '18 80 3
Technical Support Career Question voodoochild16 4th Jan '13 78 2
Visits and training Anon 5th Apr '16 78 2
Annual Awards Anon 5th Sep '14 76 2
Glasgow Call Centre? James 18th Feb '16 75 2
The Christmas break Jonty 17th Dec '10 75 12
Judge a book by its cover Anon 15th Jun '15 74 2
Bespoke Customer Service Awards ERAC123 10th Jun '11 73 2
Starting a job in a call centre. Anon 22nd Dec '12 71 4
call-centre books Anon 25th Sep '09 70 7
Pay upon leaving Anon 12th Jan '17 57 2
Business Words that should be banned Jonty 7th May '09 49 16
What happens if the Data Protection Act isn't fulfilled Anon 19th Jan '15 48 4
Contact Centre Refurbishment tnorthsands 18th Jun '12 46 5
Voice Exercises / Games Anon 6th Aug '14 44 3