Call Centre Life

Fun, humour, problems, photos and items realted to working in the call centre industry
Subject Author Created Views Posts
Games ideas for an Office Olympic themed incentive Lclarke 19th Jul '12 63152 5
What should we call our front line call centre staff? Jonty 16th Oct '09 46972 16
What makes an outbound sales agent?? IanT 6th Jan '11 11254 6
Calls Per Hour Judge 21st Mar '12 8125 2
Tone of voice Anon 30th Jun '14 5549 4
The Call Centre A modern day cultural horror story??? ThinkCardio 17th Nov '09 4628 5
Incentive Competition Amy Coulter 23rd Jun '11 3769 6
Working Hours Anon 21st Aug '13 3586 5
what is the diffference between lost calls and no answer(timeout) mbali 5th Sep '12 3364 2
Covid Protection - return to work tom 15th May '20 2754 0
Buddy Scheme Charlotte 15th Oct '19 2620 2
Couples in the same team. mathewe2s 3rd Jun '10 2595 14
Internal Call Monitoring Annie97 20th Jun '11 2377 6
How do you solve a problem like call centre verbal abuse... Simon 15th Mar '10 2331 9
Do you Wear Uniforms? mrudolph 14th Jun '10 2309 6
Sorry but another DPA question jim 7th Nov '11 2221 5
Call Centre Games for Motivating Staff Jonty 17th Dec '10 2011 5
call recording retention period clairef 19th May '09 1864 4
call-centre books Anon 25th Sep '09 1826 8
If you could be a biscuit who would you be? Jonty 17th Dec '10 1823 9
Listening to calls PConneen 25th Jan '13 1822 4
Call termination Coops 22nd Nov '10 1773 6
What is an Answering Services and Why Use One? Get 19th Mar '21 1762 2
World Cup incentive Anon 28th Apr '14 1527 3
DPA breeches with mobile numbers Lerelle 25th Aug '17 1506 2
Tattoos and Call Centre Dress Code lee-roy 23rd Nov '10 1404 13
What music on hold are people using these days? Jonty 19th Nov '10 1389 12
How can we improve the public image of contact centres? Jonty 29th Sep '11 1338 19
What to do when a caller asks personal questions? Jennifer 6th Sep '19 1086 2
Entitlement to screen breaks Anon 16th Sep '15 995 4
Cool Call Centre? Anon 21st Jun '13 966 7
Life insurance-functions can be performed through a call center Srikanth 5th Oct '11 956 5
How to calculate chat concurrency? Dhruv 11th Jan '19 953 2
What is a blackout day in a call center /backoffice ? Saujanya 12th May '20 938 4
how to reduce AHT (by agent) Anon 7th May '15 917 4
Chat Concurrency Cost Calculation Jeff 2nd Mar '18 890 5
Incentive for the olympics tracy4467 27th Mar '12 843 2
Comfort Breaks Rhiannon 19th Aug '19 821 2
agent focus group angela 14th Mar '18 820 2
Leaving contact information Anon 14th Feb '14 751 3
Quality Measures cbryant 1st Mar '10 746 6
How to make better your team work? Robert 7th Aug '20 716 2
Getting burned out Anon 4th Jan '16 703 8
Data Protection Question - Urgent Help. Anon 5th Sep '13 696 6
Gossiping in the Contact Centre JoR 6th Mar '12 695 4
Abusive callers Anon 6th May '13 694 2
The first call centre in the UK Jonty 8th Sep '10 630 8
You Tube Training Clips PConneen 14th Aug '12 606 3
12 seater call centre HELP!! arthur 8th Jul '09 600 3
Buddyup Anxiety Anon 16th Jun '14 593 9
Ideas for getting staff motivated Saeed 1st Nov '17 585 2
Grammar and Punctuation Session Anon 6th Jan '15 568 2
Best Practice when working from home Georgina 22nd Aug '20 539 2
Hanging Up on 'Chatty' Customers JuneBug 31st Oct '12 536 7
What was the first call centre you visited? Jonty 19th Nov '10 530 22
Agent feedback Mark500 15th Jun '10 525 4
Buiding relationship between QAM Team and Call Centre Agents pmdikola 17th May '12 499 4
Boosting Moral mathewe2s 19th Feb '14 480 7
Upcoming Call Centre Awards Lee 18th Apr '11 454 3
How many people will call centres employ in 5 years time? Jonty 17th Dec '10 449 2
Headset monkey Jason 11th Feb '11 441 2
Difference between First Contact Resolution and Repeat Callers Ranusha 14th Jan '19 440 2
Scheduling and staffing Anon 3rd May '13 439 2
Sales driving Game for football season ahunterut 22nd Aug '12 425 2
Am I the only one who does not get Facebook? Jonty 17th Dec '10 422 10
Tracking 'Not Responding' Time as a KPI Angela 26th Jul '19 415 2
Theme day project Anon 20th Jul '14 411 2
No wrap time. System automatically puts you into available after call ends John 31st Aug '20 401 2
Do Call Centres hire people with no prior experience Anon 27th Mar '13 393 3
Does the weather influence the mood of the caller? Kyezer 26th Jul '12 392 5
Call centre wallboards nasreen 11th Feb '20 387 3
NEWBIE HERE. SOME TIPS PLEASE.... Anon 11th Apr '13 382 5
Best Practice Help Anon 13th Aug '14 357 2
In bound call centre coaching tips ruwayda 10th Jul '17 348 2
Information Needed Workforce 4th Aug '09 342 3
RP Presentations Anon 27th May '13 334 2
Call Centre Games Dionne 12th Feb '19 323 2
Creative Thinking Required Lee 17th Sep '10 315 8
Location of Space Race Template Chris 19th Apr '19 304 2
Contact Centre Awards in Scotland wendyknox1 14th Jan '12 303 3
Round the coffee machine area Jonty 19th Nov '10 294 12
Relationship Skills Anon 23rd Apr '14 279 4
Customer Complaints Anon 23rd Jul '15 278 3
Integration in Call centers Anon 13th Apr '16 277 2
Agents software and experience they are having with it Anon 11th Nov '15 276 6
Absence rates in CC Jonathan 19th Jul '19 272 2
How do you get on with Twitter? Jonty 17th Dec '10 257 9
Virtual incentive - any ideas? Rosie 26th May '20 239 3
How to introduce myself quickly without getting hung up on kim 9th May '18 237 3
Using name of the caller in inbound calls (Czech and Hungarian speakers) Anon 1st Dec '14 231 3
Where do you get your contact centre news from? Jonty 19th Nov '10 228 6
Contact Center/Customer Service Awards Darcy 17th Apr '19 219 2
Time zone difference Wade 30th Jan '20 219 2
Starting a job in a call centre. Anon 22nd Dec '12 202 4
Agents and Covid-19 Annie 3rd Jun '20 197 2
The Christmas break Jonty 17th Dec '10 196 12
Business Words that should be banned Jonty 7th May '09 183 16
Why are some call center metrics / KPI to be ridiculous / stupid BLITZ 24th May '20 140 0
cloud computing NOKWETHEMBA 11th Mar '21 18 0
DIFFERENCE BETWEEN CRM AND CEM NOKWETHEMBA 2nd Mar '21 10 0