Call Centre Life
Fun, humour, problems, photos and items realted to working in the call centre industry
Subject Author Created Views Posts
At what point are you allowed to hang up on a caller? JoR 27th Jan '11 45394 28
Games ideas for an Office Olympic themed incentive Lclarke 19th Jul '12 40623 5
What should we call our front line call centre staff? Jonty 16th Oct '09 27385 17
What makes an outbound sales agent?? IanT 6th Jan '11 10248 6
Calls Per Hour Judge 21st Mar '12 5443 2
The Call Centre A modern day cultural horror story??? ThinkCardio 17th Nov '09 4100 5
Tone of voice Anon 30th Jun '14 3558 4
Incentive Competition Amy Coulter 23rd Jun '11 3418 6
Working Hours Anon 21st Aug '13 2754 4
Call Centre Games Jonty 17th Dec '10 1823 5
Sorry but another DPA question jim 7th Nov '11 1497 5
Internal Call Monitoring Annie97 20th Jun '11 1477 6
what is the diffference between lost calls and no answer(timeout) mbali 5th Sep '12 1372 2
Couples in the same team. mathewe2s 3rd Jun '10 1354 14
Uniforms? mrudolph 14th Jun '10 1298 6
DPA Lerelle 25th Aug '17 1278 2
Listening to calls PConneen 25th Jan '13 1177 4
How can we improve the public image of contact centres? Jonty 29th Sep '11 1124 19
If you could be a biscuit who would you be? Jonty 17th Dec '10 935 9
Tattoos lee-roy 23rd Nov '10 906 13
Call termination Coops 22nd Nov '10 902 6
Cool Call Centre? Anon 21st Jun '13 791 7
Music on hold Jonty 19th Nov '10 786 12
how to reduce AHT (by agent) Anon 7th May '15 713 4
Incentive for the olympics tracy4467 27th Mar '12 709 2
call recording retention period clairef 19th May '09 575 4
Quality Measures cbryant 1st Mar '10 568 6
Gossiping in the Contact Centre JoR 6th Mar '12 535 4
Abusive callers Anon 6th May '13 531 2
You Tube Training Clips PConneen 14th Aug '12 456 3
12 seater call centre HELP!! arthur 8th Jul '09 455 3
World Cup incentive Anon 28th Apr '14 453 3
The first call centre in the UK Jonty 8th Sep '10 435 8
Grammar and Punctuation Session Anon 6th Jan '15 393 2
Motivation Anon 24th Sep '13 384 2
What was the first call centre you visited? Jonty 19th Nov '10 380 22
Life insurance-functions can be performed through a call center Srikanth 5th Oct '11 357 5
Buddyup Anxiety Anon 16th Jun '14 345 9
How do you solve a problem like call centre verbal abuse... Simon 15th Mar '10 339 8
Leaving contact information Anon 14th Feb '14 324 3
Agent feedback Mark500 15th Jun '10 314 4
Call Centre Awards Lee 18th Apr '11 308 3
Boosting Moral mathewe2s 19th Feb '14 307 7
How many people will call centres employ in 5 years time? Jonty 17th Dec '10 306 2
Sales driving Game for football season ahunterut 22nd Aug '12 277 2
Am I the only one who does not get Facebook? Jonty 17th Dec '10 274 10
Headset monkey Jason 11th Feb '11 272 2
Buiding relationship between QAM Team and Call Centre Agents pmdikola 17th May '12 271 4
Scheduling and staffing Anon 3rd May '13 269 2
Theme day project Anon 20th Jul '14 268 2
Does the weather influence the mood of the caller? Kyezer 26th Jul '12 236 5
Data Protection Question - Urgent Help. Anon 5th Sep '13 236 6
Do Call Centres hire people with no prior experience Anon 27th Mar '13 234 3
NEWBIE HERE. SOME TIPS PLEASE.... Anon 11th Apr '13 234 5
Information Needed Workforce 4th Aug '09 199 3
Best Practice Help Anon 13th Aug '14 196 2
RP Presentations Anon 27th May '13 194 2
Suggestion Box Anon 9th Jan '15 188 2
Hanging Up on 'Chatty' Customers JuneBug 31st Oct '12 181 7
Entitlement to screen breaks Anon 16th Sep '15 177 5
Getting burned out Anon 4th Jan '16 172 8
Round the coffee machine area Jonty 19th Nov '10 161 12
Contact Centre Awards wendyknox1 14th Jan '12 160 3
Creative Thinking Required Lee 17th Sep '10 159 8
Listening in Anon 27th Apr '14 157 4
In bound call centre coaching tips ruwayda 10th Jul '17 130 2
Customer Complaints Anon 23rd Jul '15 125 3
How do you get on with Twitter? Jonty 17th Dec '10 123 9
Agents software and experience they are having with it Anon 11th Nov '15 123 6
Integration in Call centers Anon 13th Apr '16 122 2
Relationship Skills Anon 23rd Apr '14 121 4
Motivation of staff Saeed 1st Nov '17 89 2
Team Ideas Anon 8th May '14 87 2
Using name of the caller in inbound calls (Czech and Hungarian speakers) Anon 1st Dec '14 87 3
Has anyone seen anything interesting happening in the call centre world? Jonty 19th Nov '10 87 4
Internal Communcation bnemeth 5th Nov '09 86 2
Where do you get your contact centre news from? Jonty 19th Nov '10 85 6
Use of Customer's Name Anon 30th Jun '14 79 2
The Christmas break Jonty 17th Dec '10 51 12
Annual Awards Anon 5th Sep '14 49 2
Technical Support Career Question voodoochild16 4th Jan '13 49 2
Visits and training Anon 5th Apr '16 49 2
Glasgow Call Centre? James 18th Feb '16 49 2
Judge a book by its cover Anon 15th Jun '15 48 2
Bespoke Customer Service Awards ERAC123 10th Jun '11 47 2
call-centre books Anon 25th Sep '09 42 7
Starting a job in a call centre. Anon 22nd Dec '12 42 4
Pay upon leaving Anon 12th Jan '17 22 2
What happens if the Data Protection Act isn't fulfilled Anon 19th Jan '15 21 4
Business Words that should be banned Jonty 7th May '09 19 16
Contact Centre Refurbishment tnorthsands 18th Jun '12 18 5
Voice Exercises / Games Anon 6th Aug '14 16 3