Call Centre Life

Fun, humour, problems, photos and items realted to working in the call centre industry
Subject Author Created Views Posts
Games ideas for an Office Olympic themed incentive Lclarke 19th Jul '12 54603 5
What should we call our front line call centre staff? Jonty 16th Oct '09 38410 16
What makes an outbound sales agent?? IanT 6th Jan '11 11219 6
Calls Per Hour Judge 21st Mar '12 7896 2
Tone of voice Anon 30th Jun '14 5446 4
The Call Centre A modern day cultural horror story??? ThinkCardio 17th Nov '09 4585 5
Incentive Competition Amy Coulter 23rd Jun '11 3738 6
Working Hours Anon 21st Aug '13 3556 5
what is the diffference between lost calls and no answer(timeout) mbali 5th Sep '12 2983 2
Buddy Scheme Charlotte 15th Oct '19 2584 2
Couples in the same team. mathewe2s 3rd Jun '10 2492 14
Do you Wear Uniforms? mrudolph 14th Jun '10 2260 6
Internal Call Monitoring Annie97 20th Jun '11 2226 6
Sorry but another DPA question jim 7th Nov '11 2183 5
How do you solve a problem like call centre verbal abuse... Simon 15th Mar '10 2164 9
Covid Protection - return to work tom 15th May '20 2129 0
Call Centre Games for Motivating Staff Jonty 17th Dec '10 1990 5
call recording retention period clairef 19th May '09 1815 4
Listening to calls PConneen 25th Jan '13 1782 4
Call termination Coops 22nd Nov '10 1681 6
If you could be a biscuit who would you be? Jonty 17th Dec '10 1638 9
World Cup incentive Anon 28th Apr '14 1501 3
DPA breeches with mobile numbers Lerelle 25th Aug '17 1475 2
What music on hold are people using these days? Jonty 19th Nov '10 1356 12
Tattoos and Call Centre Dress Code lee-roy 23rd Nov '10 1336 13
How can we improve the public image of contact centres? Jonty 29th Sep '11 1308 19
What to do when a caller asks personal questions? Jennifer 6th Sep '19 1060 2
Cool Call Centre? Anon 21st Jun '13 939 7
How to calculate chat concurrency? Dhruv 11th Jan '19 910 2
Life insurance-functions can be performed through a call center Srikanth 5th Oct '11 905 5
how to reduce AHT (by agent) Anon 7th May '15 890 4
Entitlement to screen breaks Anon 16th Sep '15 868 4
What is a blackout day in a call center /backoffice ? Saujanya 12th May '20 863 4
Incentive for the olympics tracy4467 27th Mar '12 819 2
Chat Concurrency Cost Calculation Jeff 2nd Mar '18 802 5
Comfort Breaks Rhiannon 19th Aug '19 782 2
Quality Measures cbryant 1st Mar '10 716 6
How to make better your team work? Robert 7th Aug '20 694 2
agent focus group angela 14th Mar '18 687 2
Gossiping in the Contact Centre JoR 6th Mar '12 674 4
Abusive callers Anon 6th May '13 659 2
Data Protection Question - Urgent Help. Anon 5th Sep '13 639 6
The first call centre in the UK Jonty 8th Sep '10 606 8
Getting burned out Anon 4th Jan '16 602 8
You Tube Training Clips PConneen 14th Aug '12 585 3
12 seater call centre HELP!! arthur 8th Jul '09 576 3
Buddyup Anxiety Anon 16th Jun '14 566 9
Ideas for getting staff motivated Saeed 1st Nov '17 563 2
Grammar and Punctuation Session Anon 6th Jan '15 544 2
Leaving contact information Anon 14th Feb '14 534 3
What was the first call centre you visited? Jonty 19th Nov '10 509 22
Hanging Up on 'Chatty' Customers JuneBug 31st Oct '12 506 7
Agent feedback Mark500 15th Jun '10 481 4
Buiding relationship between QAM Team and Call Centre Agents pmdikola 17th May '12 475 4
Boosting Moral mathewe2s 19th Feb '14 444 7
Upcoming Call Centre Awards Lee 18th Apr '11 432 3
How many people will call centres employ in 5 years time? Jonty 17th Dec '10 427 2
Scheduling and staffing Anon 3rd May '13 416 2
Headset monkey Jason 11th Feb '11 415 2
Sales driving Game for football season ahunterut 22nd Aug '12 404 2
Difference between First Contact Resolution and Repeat Callers Ranusha 14th Jan '19 402 2
Am I the only one who does not get Facebook? Jonty 17th Dec '10 398 10
Best Practice when working from home Georgina 22nd Aug '20 398 2
Tracking 'Not Responding' Time as a KPI Angela 26th Jul '19 390 2
Theme day project Anon 20th Jul '14 384 2
No wrap time. System automatically puts you into available after call ends John 31st Aug '20 377 2
Do Call Centres hire people with no prior experience Anon 27th Mar '13 367 3
Does the weather influence the mood of the caller? Kyezer 26th Jul '12 367 5
Call centre wallboards nasreen 11th Feb '20 356 3
NEWBIE HERE. SOME TIPS PLEASE.... Anon 11th Apr '13 356 5
In bound call centre coaching tips ruwayda 10th Jul '17 323 2
Best Practice Help Anon 13th Aug '14 321 2
Information Needed Workforce 4th Aug '09 314 3
RP Presentations Anon 27th May '13 307 2
Call Centre Games Dionne 12th Feb '19 296 2
Creative Thinking Required Lee 17th Sep '10 292 8
Contact Centre Awards in Scotland wendyknox1 14th Jan '12 280 3
Six of the Best Games for your Contact Centre Chris 19th Apr '19 277 2
Round the coffee machine area Jonty 19th Nov '10 271 12
Relationship Skills Anon 23rd Apr '14 254 4
Integration in Call centers Anon 13th Apr '16 253 2
Customer Complaints Anon 23rd Jul '15 250 3
Agents software and experience they are having with it Anon 11th Nov '15 247 6
How do you get on with Twitter? Jonty 17th Dec '10 235 9
Absence rates in CC Jonathan 19th Jul '19 215 2
How to introduce myself quickly without getting hung up on kim 9th May '18 209 3
Using name of the caller in inbound calls (Czech and Hungarian speakers) Anon 1st Dec '14 208 3
Where do you get your contact centre news from? Jonty 19th Nov '10 204 6
Contact Center/Customer Service Awards Darcy 17th Apr '19 194 2
Time zone difference Wade 30th Jan '20 192 2
Virtual incentive - any ideas? Rosie 26th May '20 191 3
call-centre books Anon 25th Sep '09 179 7
Starting a job in a call centre. Anon 22nd Dec '12 176 4
The Christmas break Jonty 17th Dec '10 167 12
Agents and Covid-19 Annie 3rd Jun '20 164 2
Business Words that should be banned Jonty 7th May '09 155 16
Why are some call center metrics / KPI to be ridiculous / stupid BLITZ 24th May '20 108 0