Call Centre Life

Fun, humour, problems, photos and items realted to working in the call centre industry
Subject Author Created Views Posts
Games ideas for an Office Olympic themed incentive Lclarke 19th Jul '12 48547 5
What should we call our front line call centre staff? Jonty 16th Oct '09 32496 16
What makes an outbound sales agent?? IanT 6th Jan '11 11132 6
Calls Per Hour Judge 21st Mar '12 6987 2
Tone of voice Anon 30th Jun '14 5095 4
The Call Centre A modern day cultural horror story??? ThinkCardio 17th Nov '09 4490 5
Incentive Competition Amy Coulter 23rd Jun '11 3664 6
Working Hours Anon 21st Aug '13 3417 5
Couples in the same team. mathewe2s 3rd Jun '10 2157 14
Do you Wear Uniforms? mrudolph 14th Jun '10 2071 6
Internal Call Monitoring Annie97 20th Jun '11 1996 6
what is the diffference between lost calls and no answer(timeout) mbali 5th Sep '12 1972 2
Call Centre Games for Motivating Staff Jonty 17th Dec '10 1932 5
Sorry but another DPA question jim 7th Nov '11 1821 5
Listening to calls PConneen 25th Jan '13 1670 4
call recording retention period clairef 19th May '09 1588 4
World Cup incentive Anon 28th Apr '14 1447 3
Call termination Coops 22nd Nov '10 1398 6
DPA breeches with mobile numbers Lerelle 25th Aug '17 1390 2
If you could be a biscuit who would you be? Jonty 17th Dec '10 1307 9
How do you solve a problem like call centre verbal abuse... Simon 15th Mar '10 1307 9
What music on hold are people using these days? Jonty 19th Nov '10 1270 12
How can we improve the public image of contact centres? Jonty 29th Sep '11 1230 19
Tattoos and Call Centre Dress Code lee-roy 23rd Nov '10 1154 13
What to do when a caller asks personal questions? Jennifer 6th Sep '19 1002 2
Cool Call Centre? Anon 21st Jun '13 876 7
how to reduce AHT (by agent) Anon 7th May '15 820 4
Incentive for the olympics tracy4467 27th Mar '12 771 2
Life insurance-functions can be performed through a call center Srikanth 5th Oct '11 707 5
Comfort Breaks Rhiannon 19th Aug '19 695 2
How to calculate chat concurrency? Dhruv 11th Jan '19 658 2
Quality Measures cbryant 1st Mar '10 656 6
Gossiping in the Contact Centre JoR 6th Mar '12 620 4
Abusive callers Anon 6th May '13 608 2
Entitlement to screen breaks Anon 16th Sep '15 577 5
Chat Concurrency Cost Calculation Jeff 2nd Mar '18 561 5
The first call centre in the UK Jonty 8th Sep '10 531 8
You Tube Training Clips PConneen 14th Aug '12 531 3
12 seater call centre HELP!! arthur 8th Jul '09 522 3
Data Protection Question - Urgent Help. Anon 5th Sep '13 511 6
Buddyup Anxiety Anon 16th Jun '14 510 9
Ideas for getting staff motivated Saeed 1st Nov '17 505 2
Grammar and Punctuation Session Anon 6th Jan '15 482 2
What was the first call centre you visited? Jonty 19th Nov '10 460 22
Suggestion Box Anon 9th Jan '15 460 2
Hanging Up on 'Chatty' Customers JuneBug 31st Oct '12 440 7
Leaving contact information Anon 14th Feb '14 433 3
agent focus group angela 14th Mar '18 423 2
Buiding relationship between QAM Team and Call Centre Agents pmdikola 17th May '12 417 4
Getting burned out Anon 4th Jan '16 410 8
Agent feedback Mark500 15th Jun '10 401 4
Boosting Moral mathewe2s 19th Feb '14 390 7
Upcoming Call Centre Awards Lee 18th Apr '11 377 3
How many people will call centres employ in 5 years time? Jonty 17th Dec '10 374 2
Sales driving Game for football season ahunterut 22nd Aug '12 360 2
Headset monkey Jason 11th Feb '11 355 2
Scheduling and staffing Anon 3rd May '13 345 2
Tracking 'Not Responding' Time as a KPI Angela 26th Jul '19 344 2
Am I the only one who does not get Facebook? Jonty 17th Dec '10 344 10
Theme day project Anon 20th Jul '14 336 2
Do Call Centres hire people with no prior experience Anon 27th Mar '13 314 3
Does the weather influence the mood of the caller? Kyezer 26th Jul '12 313 5
NEWBIE HERE. SOME TIPS PLEASE.... Anon 11th Apr '13 309 5
Difference between First Contact Resolution and Repeat Callers Ranusha 14th Jan '19 294 2
In bound call centre coaching tips ruwayda 10th Jul '17 273 2
Information Needed Workforce 4th Aug '09 267 3
Best Practice Help Anon 13th Aug '14 266 2
RP Presentations Anon 27th May '13 260 2
Call Centre Games Dionne 12th Feb '19 239 2
Creative Thinking Required Lee 17th Sep '10 238 8
Contact Centre Awards in Scotland wendyknox1 14th Jan '12 229 3
Round the coffee machine area Jonty 19th Nov '10 228 12
Six of the Best Games for your Contact Centre Chris 19th Apr '19 222 2
Buddy Scheme Charlotte 15th Oct '19 220 1
Listening in Anon 27th Apr '14 220 4
Agents software and experience they are having with it Anon 11th Nov '15 204 6
Integration in Call centers Anon 13th Apr '16 203 2
Relationship Skills Anon 23rd Apr '14 197 4
Customer Complaints Anon 23rd Jul '15 192 3
How do you get on with Twitter? Jonty 17th Dec '10 189 9
How to introduce myself quickly without getting hung up on kim 9th May '18 164 3
Using name of the caller in inbound calls (Czech and Hungarian speakers) Anon 1st Dec '14 162 3
Where do you get your contact centre news from? Jonty 19th Nov '10 157 6
Has anyone seen anything interesting happening in the call centre world? Jonty 19th Nov '10 154 4
Contact Center/Customer Service Awards Darcy 17th Apr '19 146 2
Absence rates in CC Jonathan 19th Jul '19 125 2
call-centre books Anon 25th Sep '09 117 7
The Christmas break Jonty 17th Dec '10 116 12
Starting a job in a call centre. Anon 22nd Dec '12 113 4
Business Words that should be banned Jonty 7th May '09 102 16