Call Centre Life
Fun, humour, problems, photos and items realted to working in the call centre industry
Subject Author Created Views Posts
At what point are you allowed to hang up on a caller? JoR 27th Jan '11 60597 31
Games ideas for an Office Olympic themed incentive Lclarke 19th Jul '12 43721 5
What should we call our front line call centre staff? Jonty 16th Oct '09 28896 17
What makes an outbound sales agent?? IanT 6th Jan '11 10896 6
Calls Per Hour Judge 21st Mar '12 6152 2
Tone of voice Anon 30th Jun '14 4431 4
The Call Centre A modern day cultural horror story??? ThinkCardio 17th Nov '09 4325 5
Incentive Competition Amy Coulter 23rd Jun '11 3560 6
Working Hours Anon 21st Aug '13 3099 4
Call Centre Games Jonty 17th Dec '10 1869 5
Internal Call Monitoring Annie97 20th Jun '11 1724 6
Couples in the same team. mathewe2s 3rd Jun '10 1590 14
Sorry but another DPA question jim 7th Nov '11 1586 5
what is the diffference between lost calls and no answer(timeout) mbali 5th Sep '12 1574 2
Uniforms? mrudolph 14th Jun '10 1534 6
Listening to calls PConneen 25th Jan '13 1414 4
DPA Lerelle 25th Aug '17 1321 2
How can we improve the public image of contact centres? Jonty 29th Sep '11 1174 19
World Cup incentive Anon 28th Apr '14 1162 3
call recording retention period clairef 19th May '09 1151 4
Call termination Coops 22nd Nov '10 1102 6
If you could be a biscuit who would you be? Jonty 17th Dec '10 1071 9
Tattoos lee-roy 23rd Nov '10 1019 13
Music on hold Jonty 19th Nov '10 987 12
Cool Call Centre? Anon 21st Jun '13 835 7
how to reduce AHT (by agent) Anon 7th May '15 767 4
Incentive for the olympics tracy4467 27th Mar '12 743 2
How do you solve a problem like call centre verbal abuse... Simon 15th Mar '10 653 9
Quality Measures cbryant 1st Mar '10 610 6
Gossiping in the Contact Centre JoR 6th Mar '12 575 4
Abusive callers Anon 6th May '13 569 2
You Tube Training Clips PConneen 14th Aug '12 497 3
12 seater call centre HELP!! arthur 8th Jul '09 490 3
The first call centre in the UK Jonty 8th Sep '10 483 8
Buddyup Anxiety Anon 16th Jun '14 468 9
Motivation of staff Saeed 1st Nov '17 459 2
Life insurance-functions can be performed through a call center Srikanth 5th Oct '11 455 5
Grammar and Punctuation Session Anon 6th Jan '15 439 2
What was the first call centre you visited? Jonty 19th Nov '10 421 22
Motivation Anon 24th Sep '13 417 2
Leaving contact information Anon 14th Feb '14 375 3
Data Protection Question - Urgent Help. Anon 5th Sep '13 367 6
Agent feedback Mark500 15th Jun '10 358 4
Boosting Moral mathewe2s 19th Feb '14 352 7
Call Centre Awards Lee 18th Apr '11 344 3
How many people will call centres employ in 5 years time? Jonty 17th Dec '10 343 2
Entitlement to screen breaks Anon 16th Sep '15 341 5
Sales driving Game for football season ahunterut 22nd Aug '12 327 2
Chat Concurrency Cost Calculation Jeff 2nd Mar '18 325 5
Hanging Up on 'Chatty' Customers JuneBug 31st Oct '12 319 7
Am I the only one who does not get Facebook? Jonty 17th Dec '10 311 10
Buiding relationship between QAM Team and Call Centre Agents pmdikola 17th May '12 310 4
Headset monkey Jason 11th Feb '11 306 2
Scheduling and staffing Anon 3rd May '13 306 2
Theme day project Anon 20th Jul '14 303 2
Does the weather influence the mood of the caller? Kyezer 26th Jul '12 277 5
Suggestion Box Anon 9th Jan '15 277 2
Do Call Centres hire people with no prior experience Anon 27th Mar '13 274 3
NEWBIE HERE. SOME TIPS PLEASE.... Anon 11th Apr '13 272 5
Getting burned out Anon 4th Jan '16 239 8
Best Practice Help Anon 13th Aug '14 237 2
Information Needed Workforce 4th Aug '09 234 3
RP Presentations Anon 27th May '13 228 2
agent focus group angela 14th Mar '18 228 2
Creative Thinking Required Lee 17th Sep '10 199 8
Contact Centre Awards wendyknox1 14th Jan '12 196 3
Round the coffee machine area Jonty 19th Nov '10 195 12
In bound call centre coaching tips ruwayda 10th Jul '17 194 2
Listening in Anon 27th Apr '14 190 4
Customer Complaints Anon 23rd Jul '15 161 3
Agents software and experience they are having with it Anon 11th Nov '15 161 6
Integration in Call centers Anon 13th Apr '16 161 2
Relationship Skills Anon 23rd Apr '14 161 4
How do you get on with Twitter? Jonty 17th Dec '10 160 9
Team Ideas Anon 8th May '14 130 2
Where do you get your contact centre news from? Jonty 19th Nov '10 126 6
Using name of the caller in inbound calls (Czech and Hungarian speakers) Anon 1st Dec '14 126 3
Internal Communcation bnemeth 5th Nov '09 124 2
Has anyone seen anything interesting happening in the call centre world? Jonty 19th Nov '10 123 4
How to introduce myself quickly without getting hung up on kim 9th May '18 121 3
Use of Customer's Name Anon 30th Jun '14 114 2
Visits and training Anon 5th Apr '16 87 2
Technical Support Career Question voodoochild16 4th Jan '13 87 2
The Christmas break Jonty 17th Dec '10 84 12
Glasgow Call Centre? James 18th Feb '16 83 2
Judge a book by its cover Anon 15th Jun '15 82 2
Bespoke Customer Service Awards ERAC123 10th Jun '11 82 2
Starting a job in a call centre. Anon 22nd Dec '12 81 4
call-centre books Anon 25th Sep '09 80 7
Pay upon leaving Anon 12th Jan '17 67 2
Business Words that should be banned Jonty 7th May '09 61 16
What happens if the Data Protection Act isn't fulfilled Anon 19th Jan '15 56 4
Contact Centre Refurbishment tnorthsands 18th Jun '12 56 5
Voice Exercises / Games Anon 6th Aug '14 53 3