Call Centre Management for Almost Beginners

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Call Centre Management for Almost Beginners
Hello everyone, have been through the past questions posted, but some answers are quite old.
I am looking for reliable and tested, Class-room, Call, ideally, Contact Centre Management Training for Managers and Team leaders.
Can be anywhere in Europe as long as its in English.
Any recommendations?

Thanks
Antoinette

Editor

Call Centre Helper

Take a look at some of the companies here

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