Been down the start up road before but currently looking at a start up for an out-bound B2C start up for up to 25 seats initially. The model will function with full FSA compliance and will encompass multi skilled agents as we will be looking to incorporate some out-source work at a later stage.
I have a picture of what we need, but am looking for some tips/discussion/advice/thoughts call it what you will, based on others expertise or personal recommendations when it comes to phone systems, crm software, providers etc. The pros and cons and the good and bad providers of an in house dialling solution against hosted options for eg? Voip or ISDN?
As for an outline of the plan so far well;
15 seats initially raising to 25 quite quickly but should be able to upscale and or downscale
Mainly outbound but with inbound CS being integral to the operation
Must have full call recording preferably onsite, taking into account the new PCI Compliance as we will for some products be taking payment from consumers.
Preferably need email and text capabilities per agent but not absolute
Thanks in advance for any thoughts on the above