Call Quality Scoring/Monitoring

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Call Quality Scoring/Monitoring
Hi there, I am trying to put together a call scoring form for may sales team, however i am wary of just generally marking the score out of 5 based on my own thoughts as that is purely an opinion. I want to be able enter specific questions or topics mentioned that i can choose yes/no, which at end of the form will give me a result or percentage score.

I have downloaded the callcentre helper scoring form but i want to be able to alter the questions to be specific to my requirements.

Does anyone have any ideas?

Thanks

Scorebuddy
Have you ever looked at the use of Scorebuddy before? It's a web based tool that you can customise with questions/weighting etc. Used to use it for monitoring of calls, emails, work done on the system etc - and set up a questionnaire for each one

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