Call Quality Scoring/Monitoring

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Call Quality Scoring/Monitoring
Hi there, I am trying to put together a call scoring form for may sales team, however i am wary of just generally marking the score out of 5 based on my own thoughts as that is purely an opinion. I want to be able enter specific questions or topics mentioned that i can choose yes/no, which at end of the form will give me a result or percentage score.

I have downloaded the callcentre helper scoring form but i want to be able to alter the questions to be specific to my requirements.

Does anyone have any ideas?


Have you ever looked at the use of Scorebuddy before? It's a web based tool that you can customise with questions/weighting etc. Used to use it for monitoring of calls, emails, work done on the system etc - and set up a questionnaire for each one

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