Call Rates

Topic Views - 385

Call Rates
Is there an industry standard for estimating the number of calls you should expect to receive per order created? Or per delivery scheduled? We are working to reduce our service calls (non-sales generating calls) and would like to measure the rate for number of deliveries per month compared to service calls received that month. But first I'm wondering how our baseline compares to the norm in order to set a realistic reduction goal.

Helper

Call Centre Helper

There are no industry standards for this
There are no industry standards - you have to find the value that works for your industry

https://www.callcentrehelper.com/forecast-minimal-data-131533.htm

Want to add a comment?

Not found what you were looking for?

1. Try searching through our site.
2. Still not got an answer?

Why not ask the Call Centre Helper Community? Click here to ask your question