Call Reason Codes

Topic Views - 847

Customer Services Manager


Hi, is anyone aware of any stand-alone software that is available to log and collate types of calls/enquiries received? I know that this is available through various CRM systems but was looking for some software that is just for logging call types. Thanks.



i always thot you have to defined it yourself sanctioned by your business process or rules... i may be inaccurate here.


WFM Analyst


Hi Tompa,

An intelligent system will able to auto track the call type according to certain "KeyWords" setting but cost inccur.

There will be a need to identify what was your actual need and objective, if not so important an simple excel also can do but manual input for the case type by each employee.


Want to add a comment?

Not found what you were looking for?

1. Try searching through our site.
2. Still not got an answer?

Why not ask the Call Centre Helper Community? Click here to ask your question