I'm having a dispute with 3mobile, who claim I verbally entered into a contract renewel with their call centre, which I did not! I've asked them to prove this by sending me the call recording, which I am waiting for them to "locate"!?
The call took place nov 2008, what are the chances of them having this call as it is over the 6 months retention period put in place. Is it illegal to keep calls over this 6 months? with it being over 6 months would the phone call be valid evidence anyway?
I'm very interested to hear the conversation and the mis selling conducted by 3 mobile.
thanks in advance.