Call Scripts Dialogue Box Software or Techylogy

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Hello All,

I am new here. I am looking for a software or technology that will do the following. For example, if we knew that a call was coming from a particular business or client it would pop up the right script or introduction to the agents window. Can anyone help me and tell me what would be the best product or technology for this?



Hi Ryan

Take a look at Jacada Agent Scripting for this kind of use case.

Cheers,


Rightsource Consulting


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Planning & Performance Manager

Thames Water


Rostrvm are pretty good at this as well, used them in a previous company and while their background was Outbound diallers they have done some good work on agent desktop integration and scripting.


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