Call type logging aplication

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Call type logging aplication

I have started working in small CC, and we are starting from zero. And i want some free/paid aplication for logging calls/mails by agents, it don't need to be connected to phones/mail, i need call reasons and statistycs about calls.

In previous company, they have been using aplication "Call Catcher" wich was ideal, but i think it was in house app.

We have Avaya telephones, but Avaya IP Office call center is not enough.



Call Centre Helper

Use a simple CRM system
Try looking for a simple CRM system

SugarCRM, Salesforce, Zendesk or Five CRM are a few examples

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