Capping Erlangs

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Capping Erlangs
Hi. Does anybody have a view on capping Erlangs uplifts at a monthly and interval level for voice? I use 50% as a cap and operational experience tells me that is easily enough to hit an 80/20 service level. I'd be interested to know if others cap Erlangs and at what level.

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Call Centre Helper

Could you please explain more
Hi Duncan.

I'm not sure that I understand the problem.

Please could you explain some more.

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