Try one of these Pages


Something has gone wrong and the page you're looking for may have moved.

Try searching the database

Related articles

This page has call centre job descriptions and positions available. It also includes agent and team leader job descript..
Read more...
The Head of Contact Centre will lead a Contact Centre Operation of various sizes, typically this is a fast paced area of..
Read more...
A recent Call Centre Helper poll found that 31% of companies call their frontline staff something other than agent, advi..
Read more...
The Contact Centre Manager will lead a Contact Centre Operation of various sizes, typically this is a fast paced area of..
Read more...
Mechele Herres at NICE explains that your contact centre agents are your top brand ambassadors. They’re not just the o..
Read more...
Required Head Count Calculation I have Historical Data show only the Offered calls per month 79291 Call and i have also ..
Read more...
The highly acclaimed North East Contact Centre Awards (NECCA) has appointed a new head judge for 2024. Sarah Hunt joins ..
Read more...
In this article, Julie Mordue of greenbean shares tips and advice for improving your job adverts...
Read more...
Talkdesk have announced the release of Talkdesk CXTalent, a talent job platform for agents, supervisors and system admin..
Read more...
Heather Foley reveals why it might be time to move on to your next challenge. 1. Every aspect of your job feels routine ..
Read more...
Front-line agents have many names in different call centres including; Agent Advisor Customer Service Representative (CS..
Read more...