CentreVu Forecasting and the Contact Centre

Topic Views - 71

Reports Specialist

WestGate

CentreVu Forecasting Question
Hi,
I am working in a call center as a reports specialist and running in to a slight problem. Prior position at my last company was Senior I.T. systems engineer so this was not an issue. I got telecom to give me the rights needed to run forecasting reports, but the problem is that while I can save them on the server there seems to be no way to get them off. Any ideas? Telecom here is willing to do what ever is needed but it seems I have taken them out of their area of expertise.
Thanks!

WFM & Business Telephony Manager

Healthcare Insurance

Center Vu
Chris,

How are you saving them on the server and what do you want to import them as?

Let me know and I'll see if I can figure something.

Regards

DaveA

Telephony Consultant

NUI

PC anywhere
I may be off track here and if that is the case ignore. If you are on a server and using somthing like PC anywhere to access it could be the server is not connected to your network . We had this problem and bypassed it by using a FTP folder . We have had to save a report onto the service provides server, manually copy and past into the FTP folder and open from our network.

Reports Specialist

WestGate

Saving
I am accessing the server via Centre Vu Terminal Emulator. Saving is done just via the save option when running a Current Day Forecasting report. Again via the Emulator. If I was IT in this company I am at now then it would just be a matter of setting up an FTP account to the user folder where they are stored. But since I am not, my access is limited and Telecom and IT are seperate departments here.

WFM & Business Telephony Manager

Healthcare Insurance

Saving
Do you know the format of the save?

At worst case a VT TTY session might do the job.

Not alot I know.

DaveA


Reports Specialist

WestGate

Format
No I do not know the format. My guess is a text format. There is very little documentation on those details that I can find.

WFM & Business Telephony Manager

Healthcare Insurance

Center Vu
Ok
The manual's here

MANUAL[1]

It looks like it's the same as the Meridian Max / Harris Vu.

However I did spot the words Informix [2] which means fun :-) for
all the family.

At the moment it looks like if you can get the path to the back end
database you SHOULD be able to set up a SQL query via say
Access or SQLServer quite easily [3].

At the same time you should be able to sort out something with
MS Query via Excel which with the proper Vba coding could be easily configured
into an Excel report and then imported to a data table [4].

Hope this helps a bit but please post back if I can help with the code or
import stuff at all.

DaveA



[1] It's a download. I've scanned it tonight (21:50GMT 04-05-04) and
it's virus free but as always SCAN YOURSELF before opening

[2] Informix is to MySQL as a Rotweiller is to a fluffy Andrex Puppy.

[3] See my note about Informix. Keep a rolled up Newspaper ready to give it
a belt across the nose and don't be afraid to use it!

[4] This would be my ideal option as Excels going to do the reporting you want
so why not format at the same time. [5]

[5] Cleaner on row 5 please. Paging Iain Hardy.

Reports Specialist

WestGate

Connection
That is what I figured and where the problem is. Seem this company didnt pay for the ODBC connection on the server as an add on. So it seems my best option is to see if I can get them to configure it for a FTP connection to the folder.

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