Chat Concurrency is Input or Out

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Chat Concurrency is Input or Out
I've been asked in an interview that Chat Concurrency is input or Output, My answer was Output. Was I wrong or right, As per my knowledge its output provided by agents, but I wanted you experts' opinion.


Call Centre Helper

It could be both
Chat Concurrency is something that you can observe, so it is an output.

If you are planning how many staff you need for Chat, then concurrency would be an input.

The key question is what is the context?

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