Chat Training Help

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Chat Training Help
I am looking to utilise our live chat channel as a preferred contact option however I need to upskill better the agents in respect of use of English language and soft skill content such as empathy....
Has anyone any recommendations of training companies or programs that might be useful ?

Digital Media Manager

Call Centre Helper

Training
Hi Donna,

as well as an extensive collection of articles on our site; https://www.callcentrehelper.com/tag/live-chat

we are also working on a webinar in a few weeks; https://www.callcentrehelper.com/webinar-improving-quality-in-live-chat-and-email-122203.htm

we have a great training company on the webinar - The First Word. They have great training guidance

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