CMC Supervisor - RC18

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CMC Supervisor - RC18
Hello Support Avaya,

Please can you assist me with one topic!

I'm from DHL Brazil and I need a report from CMS SUPERVISOR RC18...and this reports a need the information.

- How many calls I received by phone and per hour.

Example: Hour 01:00AM - Received 10 calls.
Hour 02:00AM - Received 20 calls.

Can you assist me with this topic?

Note: I would like t...
Note: I would like this information in one unique report.

Monthy - November - 1234 CALLS and was received in 10 calls at 01:00am and 02:00am - 20 calls.

Thank you


Call Centre Helper

VDN report
Try the VDN report

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