Cold Calling Charity Center Raising Funds

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Cold Calling Charity Center Raising Funds
Hello there,
I am a Training Coordinator in a call center that raises funds for Rural Fire Brigades across Queensland Australia. Most examples used in your articles are for Inbound customer service Agents and about measuring customer satisfaction, measuring phone handling time etc.
Our Agents don't have a lot of time to be asking deepening questions, as we are calling unannounced and asking for money. Most calls last around two minutes but longer if agents gain a sale.
Is there any tips and training material specifically on call center agents that have the task of outbound cold calling to raise funds for charity?
Asking questions to get yes answers when you are outbound cold calling for money is very challenging, let alone keeping the customer on the line long enough to ask the question through a structured quality call.
Hope someone out there has done this kind of work so you can share your expertise/experience in this field.


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