Concurrent AHT

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Concurrent AHT
i am working in voice process, so how will calculate concurrent AHT and what would be definition for interview.

Helper

Call Centre Helper

Concurrency in chat
You say that you are in a voice process, where there is no concurrency. You typically get this in a chat process.

I think that this article should give you the answer
https://www.callcentrehelper.com/forum/what-is-the-formula-for-concurrency-in-chat-support-89065.htm

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