Consider floor shrinkage is 20%. For a given interval, 100 FTE are required

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Consider floor shrinkage is 20%. For a given interval, 100 FTE are required.
Consider floor shrinkage is 20%. For a given interval, 100 FTE are required. People that need to be schedules would be

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This article describes how to work out shrinkage

https://www.callcentrehelper.com/how-to-calculate-contact-centre-shrinkage-90353.htm

You can simply enter the details into an Erlang Calculator

https://www.callcentrehelper.com/tools/erlang-calculator/

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