Contact Center Support functions

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Contact Center Support functions
We have a 500 agents contact center and our goal is to improve its support functions org structure. The functions are: HR, Sales management, WF planning and supervisors, knowledge management team and compliance.

Thanks in advance


Call Centre Helper

What is your question?
Sorry but I'm not sure of what is the question?

Are you asking "What is the best structure?"

I'm not sure that without knowing much more that I can answer this.

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