Location: US based
Hours: 9a-6p, M-F
CSR/Techs: Certified, Small Engine Technicians
Est Call Rate: 150/day
Est eMails: 20/day
Est SMS/Web: 25/day
Based on the numbers above, the projected seat number using the calculator is: 5 (https://www.callcentrehelper.com/tools/multi-channel-calculator/)
I would really appreciate your help in finding a standard contract which would include legal disclaimers/jargon/scope of work for operations here in the states using costs based off of the numbers in the outline above. I would like to include in the contract an estimated hourly rate for the Technicians (which includes a standard markup) and any advice of how to include fixed and variable costs. Also, to keep things simple for me for now, I would like to keep the web site and the parts distribution separate from this contract.
Again, I would really appreciate any advice from those of you familiar with formulating contracts and if an example contract could be supplied or point me in the right direction of where to locate one, I would be most grateful.