Converting Interval wise FTE into Day wise

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Converting Interval wise FTE into Day wise
Hi Team,

I have the interval wise FTE required numbers for Monday as below, however how do I calculate the total number of FTE's required or I need to schedule for that day.

Interval Required
0:00 349.0
0:30 315.5
1:00 280.8
1:30 270.2
2:00 245.5
2:30 236.2
3:00 236.2
3:30 330.7
4:00 307.1
4:30 321.0
5:00 321.0
5:30 314.1
6:00 264.0
6:30 291.8
7:00 298.5
7:30 281.8
8:00 290.4
8:30 316.8
9:00 376.6
9:30 432.2
10:00 453.0
10:30 450.1
11:00 430.4
11:30 419.7
12:00 405.9
12:30 341.5
13:00 334.9
13:30 340.5
14:00 365.5
14:30 353.0
15:00 339.1
15:30 341.9
16:00 359.9
16:30 358.5
17:00 339.1
17:30 311.3
18:00 307.1
18:30 280.7
19:00 276.5
19:30 245.6
20:00 219.6
20:30 214.0
21:00 207.1
21:30 312.7
22:00 432.2
22:30 389.1
23:00 365.4
23:30 350.2

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Call Centre Helper

Match this against your shift patterns
You now need to look at the shift patterns that you need to use.

Basically you need to create a model where you plot out on an excel spreadsheet all of the members of staff that you have available. You then move the staff around (based on the shift and break patterns that you use to ensure that you have the coverage that you need.

https://www.callcentrehelper.com/the-best-shift-patterns-for-the-contact-centre-16763.htm

You also need to ensure that you take shrinkage into account.

https://www.callcentrehelper.com/how-to-calculate-contact-centre-shrinkage-90353.htm

Heads required for the day
Hi Jonty,

Sorry for not being clear in the first go, I need to know how many heads should I schedule on that day. For eg. if 1 agent is working for 9 hrs (includes 1 hr break) shift, how many agents do I require.

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