Creative Thinking Required

Topic Views - 227


Im about to move a manager into a position purely for training new inductees, supporting some TNA (for his colleagues) and doing occasional QA again for new starters or those under-performing.

The role has been scoped, is achievable and will be great development for the person in question; but what is this role?

The role of "training, coaching and quality manager" is not credible as he isnt doing this for the whole business just his business estate.

Suggestions please... what is his job title?!


Editor

Call Centre Helper


How about

Training and Development Manager?

Personal Development Manager?


Currently seeking a job


Quality Consultant

Cause training,coaching fall under the broad umbrella of quality, that aims at delivering exceptional customer service


Director

Able Consulting Solutions


Quality Assurance Manager?

All the various tasks the role performs are about ensuring Standards are maintained.


Account Manager

Commsworld


Inbound Quality Assesor !!!


Currently seeking a job


I would also suggest Quality Supervisor



Hi All,

Just to let you know, went with Quality Coordinator in the end.

thanks,

L


Editor

Call Centre Helper


Looks like none of us came up with the winning answer (although quite a number got the quality bit right)!


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