Customer Callback

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Customer Callback
When you need to call a customer back, do you have the same agent do the callback? Why or why not?


Call Centre Helper

It very much depends upon the type of business
If it is a complaint, or as a result of negative feedback, then an escalation to a higher skilled individual may be appropriate.

If you are looking to take better ownership and achieve fewer repeat calls then the same person is a good idea.

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