Customer Callback

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Customer Callback
When you need to call a customer back, do you have the same agent do the callback? Why or why not?

Helper

Call Centre Helper

It very much depends upon the type of business
If it is a complaint, or as a result of negative feedback, then an escalation to a higher skilled individual may be appropriate.

If you are looking to take better ownership and achieve fewer repeat calls then the same person is a good idea.

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