Customer feedback process

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Customer feedback process
Dear all,

Do you have best practices to collect customer feedback from agents?

For example, do you use a Voice of the Customer committee? Or can your agents fill in a form whenever they think they have an insight for your organisation? Do they just email someone?

Do you reward such proactive feedback from agents?

Thanks in advance for all the experience sharing.

Francois

Thanks a lot
Thanks a lot, they do!

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