Customer Service Issues

Discussion about customer service and dealing with customers
Subject Author Created Views Posts
Multi task Mohd 1st Aug '19 8087 2
Capacity Planning Templates Claire Walton 6th Apr '17 5228 2
Making Notes on Customers Account Jane 23rd May '16 5121 5
Annualized attrition calculation Pratap 12th Aug '16 4589 2
Agent productivity Formula Hariharan 6th Mar '17 2961 4
Customer Care Mission Statements Michael 8th Jun '01 2882 11
Flow Out Calls Ven 20th Mar '17 2770 4
script for verification calls charles 2nd Aug '16 1892 2
Call Centre Pricing Cost per Call and Per Hour Oz 17th May '17 1725 2
Targets for Email AHT Nicky 9th May '17 1703 4
Propensity to call help Anon 24th May '17 1542 2
Copy of a call I have made Trevor 7th Jan '18 1490 2
Goodwill gestures Joe 1st Nov '18 1261 4
Dissatisfaction (DSAT) Analysis Navid 19th May '18 1243 2
Call Centre Development Business Plan tina 31st Jan '17 1135 4
4 pm Handover Issues Mohamed 26th Sep '19 1108 2
Behind on responding to new leads vikash 1st Feb '18 1058 2
Corrective Action Plan VIctor 25th Nov '16 1023 2
Chat operations capacity planning Gnaneswar 15th Sep '16 857 2
Describe an experience when you had to deal with a difficult customer Charity 16th May '19 841 2
How to measure schedule adherence without a WFM software ? Mike 1st Aug '16 783 6
Customer disservice Robert 16th Jul '02 745 9
Real Time Monitoring Team Anon 22nd Feb '17 745 5
Assessment for Call Center managers? Nino 13th Dec '16 712 5
Dealing with suicidal callers Paul 15th Mar '18 638 2
Longest queue in a contact centre - Is this a record? Mary 9th Dec '17 604 2
How do you handle a diffcult customer? Sheley 29th Nov '07 591 28
Customers want friendly formality from contact centres Neil 8th Jul '07 587 3
How to forecast Abandon rate with erlang Mike 19th Feb '17 556 3
Handover 24/7 Johann 24th Feb '02 454 2
Do all calls to any council staff need to noted down? Ziba 23rd Nov '17 431 2
Back to Back phone calls, Confusion and Complaints Rahmani 29th Jun '18 426 2
Capital Index Asking For 3rd Party information shyam 14th Apr '19 398 2
How to increase AHT? Agata 13th Jul '18 388 3
Understanding enquiries Emma 4th Jan '18 375 2
Quality Parameter Sarju 21st May '18 363 3
Should we answer calls, take details and promise to call back later? MN 16th Sep '18 339 4
Dealing with the difficult caller John 3rd Sep '01 305 6
High turnover rate of employment at call centers Mary 13th Oct '17 302 5
Access Permissions for Call Recording Manish 25th Feb '18 296 2
Customer Service Metrics: Email Phill 13th Feb '02 288 12
Compliance Quality Amrita 9th Aug '18 285 2
New Customer Onboarding Program Husain 7th Feb '18 273 2
Call Handling Quality Measurements Helen 15th May '02 267 3
Customer satisfaction indices and 'soft' concepts John 7th Sep '01 250 2
How do I Overcome lack of confidence in my tone of voice BRYNLEY VELDSCHOEN 23rd May '16 239 2
New bee in the call centre industry - HELP, as i do not want to get fired jamie 11th Oct '02 239 3
Tips to improve Customer Satisfaction in Tech. Support Environment Jojo 18th Mar '03 232 4
Customer Satisfaction measurements Vedula 18th May '01 232 36
Empowering Agents For Customer Satisfaction shane 18th May '01 228 4
Industry average figure for Service Level Timothy 17th May '16 228 2
TRANSFERRING CALLS DARRELL 19th Jun '02 224 7
How to Differentiate your Call Centers from Other Call Centers? Jason 31st Oct '16 224 4
Social Media Service Levels Richard 25th Feb '19 220 2
Using recorded calls for training Chris 20th Sep '02 220 12
Calculation of Staff Required Raju 21st Oct '16 219 3
Scripted Customer Satisfaction Surveys TROY 30th Jul '03 217 7
Why do customers leave? Neil 25th Jul '06 216 13
How to advance? Babu 8th Mar '04 216 2
How to Create a Visibility-Impact Matrix for outbound call center? Vishwa 20th May '16 210 2
Call Centre do they add value to a company naveed 16th Oct '03 208 3
Newspaper Call Centre - Need advice on quality training... Mary 13th Oct '17 208 2
Quality Monitoring Form - Ensuring the scores are not too subjective Kath 21st Jul '16 203 4
Dealing with complaints effectively John 9th Nov '01 197 5
Them and us - how is your customer service department viewed? John 30th May '02 194 7
Customer Experience Metholodology Lynn 12th Feb '19 193 2
Is Customer Service Delivery Dying ? Niels 14th Feb '02 189 20
Complaint Management Bukola 6th Nov '03 187 10
Post Call Surveys Ann-Marie 21st Mar '07 186 7
What is your view of Voice Of the Customer? Elad 8th Jan '09 185 26
Things to avoid in call centres... Jim 20th Apr '01 180 12
Inbound Vs Outbound Desmond 1st May '17 180 5
How to promote good customer treatment amongst junior staff? John 2nd Feb '02 179 8
Talk is Cheap: Name Calling Jeff 23rd Jun '08 179 8
Call recoring legalities Michael 14th Dec '10 174 4
Does anyone have an example of a pay per call model? Sara 7th Jun '16 173 3
Call Centre attrition is it something that is to be accepted? naveed 16th Oct '03 171 4
Success? It's not found in your title. Graham 14th Feb '03 171 18
The process versus the customer Closed 9th Apr '04 167 4
Customer satisfaction benchmarking Peter 15th Nov '02 166 4
Customer Service Guarentee Schemes Robert 5th Sep '01 165 6
Measuring Customer Satisfaction Brendon 14th Mar '02 164 4
Getting to know your customers William 13th Aug '01 159 4
Reaching the decision maker Ann-Marie 23rd Jan '08 154 6
Talk is Cheap - Enjoy Your Customer Jeff 17th Jun '08 154 3
Customer Satisfaction ? John 19th Feb '03 149 5
Measuring Effect of Website Self-Service on Contact Centre Joe90 14th Sep '16 148 3
Standard for customer satisfaction surveys Jane 5th Aug '03 147 4
What Advice Could You Give Me in Beginning Management? October 4th Apr '17 145 7
Motivating Your Agents Mike 5th Apr '17 142 3
Unavailable /Wrap Time Ben 14th Sep '16 132 3
Customer Diversity Training Closed 30th Jun '05 132 4
Talk is Cheap - Confidence Game Jeff 11th Aug '08 121 3
Calls from Customers who are driving Shaun 9th Jan '20 95 2
Is it recommended to call record your credit control function Lorraine 2nd May '19 73 2