Customer Service Issues

Discussion about customer service and dealing with customers
Subject Author Created Views Posts
Multi task Mohd 1st Aug '19 8128 2
Capacity Planning Templates Claire Walton 6th Apr '17 6969 3
Making Notes on Customers Account Jane 23rd May '16 6123 5
Annualized attrition calculation Pratap 12th Aug '16 5427 2
Customer Care Mission Statements Michael 8th Jun '01 3646 11
Agent productivity Formula Hariharan 6th Mar '17 3602 4
Dissatisfaction (DSAT) Analysis Navid 19th May '18 2251 2
script for verification calls charles 2nd Aug '16 2239 2
Call Centre Pricing Cost per Call and Per Hour Oz 17th May '17 2027 2
Targets for Email AHT Nicky 9th May '17 1864 4
Propensity to call help Anon 24th May '17 1748 2
Copy of a call I have made Trevor 7th Jan '18 1542 2
Goodwill gestures Joe 1st Nov '18 1451 4
Call Centre Development Business Plan tina 31st Jan '17 1341 4
Corrective Action Plan VIctor 25th Nov '16 1178 2
Behind on responding to new leads vikash 1st Feb '18 1165 2
4 pm Handover Issues Mohamed 26th Sep '19 1122 2
Chat operations capacity planning Gnaneswar 15th Sep '16 991 2
Describe an experience when you had to deal with a difficult customer Charity 16th May '19 909 2
Assessment for Call Center managers? Nino 13th Dec '16 849 5
How to measure schedule adherence without a WFM software ? Mike 1st Aug '16 843 6
Real Time Monitoring Team Anon 22nd Feb '17 796 5
Customer disservice Robert 16th Jul '02 774 9
How to forecast Abandon rate with erlang Mike 19th Feb '17 742 3
Dealing with suicidal callers Paul 15th Mar '18 736 2
How do you handle a diffcult customer? Sheley 29th Nov '07 663 28
Longest queue in a contact centre - Is this a record? Mary 9th Dec '17 626 2
Customers want friendly formality from contact centres Neil 8th Jul '07 620 3
Handover 24/7 Johann 24th Feb '02 533 2
Back to Back phone calls, Confusion and Complaints Rahmani 29th Jun '18 453 2
Do all calls to any council staff need to noted down? Ziba 23rd Nov '17 451 2
Customer Contact Experience Rishabh 16th Mar '20 426 2
Capital Index Asking For 3rd Party information shyam 14th Apr '19 413 2
Understanding enquiries Emma 4th Jan '18 400 2
Quality Parameter Sarju 21st May '18 393 3
Addressing Callers by Name Jeff 23rd Jun '08 370 9
Should we answer calls, take details and promise to call back later? MN 16th Sep '18 365 4
Customer Service Metrics: Email Phill 13th Feb '02 342 12
Dealing with the difficult caller John 3rd Sep '01 340 6
High turnover rate of employment at call centers Mary 13th Oct '17 336 5
Access Permissions for Call Recording Manish 25th Feb '18 324 2
How do you Handle Customer Complaints - Interview Question Clara 10th Mar '20 323 2
How are you handling/showing compassion to emotional callers during the COVID-19 pandemic? Kayla 31st Mar '20 315 2
Call Handling Quality Measurements Helen 15th May '02 305 3
New Customer Onboarding Program Husain 7th Feb '18 300 2
Customer satisfaction indices and 'soft' concepts John 7th Sep '01 277 2
How to Differentiate your Call Centers from Other Call Centers? Jason 31st Oct '16 266 4
Customer Satisfaction measurements Vedula 18th May '01 265 36
How do I Overcome lack of confidence in my tone of voice BRYNLEY VELDSCHOEN 23rd May '16 259 2
Why do customers leave? Neil 25th Jul '06 256 12
Tips to improve Customer Satisfaction in Tech. Support Environment Jojo 18th Mar '03 252 4
Industry average figure for Service Level Timothy 17th May '16 250 2
TRANSFERRING CALLS DARRELL 19th Jun '02 249 7
Social Media Service Levels Richard 25th Feb '19 245 2
Calculation of Staff Required Raju 21st Oct '16 244 3
Empowering Agents For Customer Satisfaction shane 18th May '01 242 4
How to Create a Visibility-Impact Matrix for outbound call center? Vishwa 20th May '16 240 2
How to advance? Babu 8th Mar '04 238 2
Scripted Customer Satisfaction Surveys TROY 30th Jul '03 237 7
Post Call Surveys Ann-Marie 21st Mar '07 229 6
Call Centre do they add value to a company naveed 16th Oct '03 227 3
Quality Monitoring Form - Ensuring the scores are not too subjective Kath 21st Jul '16 224 4
Dealing with complaints effectively John 9th Nov '01 217 5
Complaint Management Bukola 6th Nov '03 214 10
Is Customer Service Delivery Dying ? Niels 14th Feb '02 213 20
What is your view of Voice Of the Customer? Elad 8th Jan '09 206 26
Inbound Vs Outbound Desmond 1st May '17 205 5
How to promote good customer treatment amongst junior staff? John 2nd Feb '02 197 8
Customer Service Guarentee Schemes Robert 5th Sep '01 191 6
Success? It's not found in your title. Graham 14th Feb '03 189 18
Call Centre attrition is it something that is to be accepted? naveed 16th Oct '03 186 4
Customer satisfaction benchmarking Peter 15th Nov '02 185 4
Measuring Customer Satisfaction Brendon 14th Mar '02 183 4
Getting to know your customers William 13th Aug '01 180 4
Talk is Cheap - Enjoy Your Customer Jeff 17th Jun '08 177 3
Unavailable /Wrap Time Ben 14th Sep '16 174 3
Measuring Effect of Website Self-Service on Contact Centre Joe90 14th Sep '16 173 3
Standard for customer satisfaction surveys Jane 5th Aug '03 170 4
Motivating Your Agents Mike 5th Apr '17 164 3
What Advice Could You Give Me in Beginning Management? October 4th Apr '17 163 7
Calls from Customers who are driving Shaun 9th Jan '20 155 2
Talk is Cheap - Confidence Game Jeff 11th Aug '08 137 3
Is it recommended to call record your credit control function Lorraine 2nd May '19 95 2