Customer Service Training

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Customer Service Training
Hi Everyone

I currently manage a small contact centre of 10 people who service around 18,000 customers with their Human Resources queries. I have always focused on the knowledge needed to do the job; however never really focused on customer service skills.

Do you have any recommendations on any training providers who will provide some training? Something similar to this?
https://www.elliott-training.co.uk/course/call-handling-essentials/

Editor

Call Centre Helper

Here are a few names for you that we know
https://www.linkedin.com/in/carolinejcooper/

https://www.linkedin.com/in/sandra-thompson-04370b/

https://www.linkedin.com/in/kim-ellis-tap-dip-training-consultant-20023857/

https://www.linkedin.com/in/carolynblunt/

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