I want to create a smart dashboard to follow my KPIs ( sales rate,contact rate,AHT,...) but i have some difficulties. Could someone help me or has an example ?
Thanks in advance for your help !
31 Jan 2021 02:09:09
Call Centre Helper
Excel 3 x 4 grid
Generally I have found a 3 x 4 grid works best in landscape mode.
So 4 columns and three rows on a single A4 sheet. This allows you to print out all of the key data. Having a combination of tables, bar charts, pie charts can work well as well as some large headline figures.
What are the KPIs that you are looking to present? You mentioned sales rate, contact rate and AHT.
What are the others?
01 Feb 2021 15:55:44
Thanks for your help.i need 1 dashboard to be able to monitore an outsourcing call center , my kpi are :
Quality indicator dashboard