Definition of FTE Needed

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definition of FTE Needed (Assumes 100% Schedule Fit) and the Typical FTE found in columns in the erlang calculation results?
Hi can you please help with the definition of FTE Needed (Assumes 100% Schedule Fit) and the Typical FTE found in columns in the erlang calculation results?

Helper

Call Centre Helper

FTE Needed
FTE Needed (Assumes 100% Schedule Fit) is the minimum number of FTE if you were were able to schedule your staff exactly to match the call arrival pattern.

In reality there would be a typical schedule inefficiency of 30 - 50%.

Typical FTE is a ballpark on the average number of staff that you need.

To get a more accurate figure you will need to create a schedule.

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