Delivery if cross skilled agent is on avail for entire interval

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Where will delivery be consider if cross skilled agent is on avail for entire interval ?
If agent is cross skilled (CT 1 and CT 2) and is on avail for 30 mins interval, where will his delivery be considered ?
CT 1 or CT 2

Helper

Call Centre Helper

Don't confuse agent report and skill reports
The agent report will look at the activity of the agent - from the agent perspective.

The skill report will looks at the skill (from a caller's perspective).

So the cross skilled agent will appear in both of the skill reports but only for those individual contacts.

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