Try one of these Pages


Something has gone wrong and the page you're looking for may have moved.

Try searching the database

Related articles

Talkdesk, Inc., has announced that Talkdesk CX Cloud, its AI-powered cloud contact centre platform, has achieved Federal..
Read more...
Compliance is an essential part of customer service, particularly within highly regulated industries such as healthcare ..
Read more...
Jess Fisher of Enghouse Interactive shares her insights into how omnichannel recording and quality management in the co..
Read more...
Software defects will occur, it’s just a fact of life. The key is to find and fix them as early in the development pro..
Read more...
In this instalment of Call Centre Helper’s “What I’ve Learned” series, James Lawther outlines five lessons he..
Read more...
Is Africa maturing into the offshore call centre destination of choice? Peter Massey believes the continent may have som..
Read more...
It’s tough to put a precise dollar value on the cost of inefficient workforce management (WFM) software. The probl..
Read more...
This week Call Centre Helper visited The Money Shop’s call centre in Nottingham, managed by Hayley Plant. A far-cr..
Read more...
Jennifer Bonacci at Talkdesk describes how contact centre agents that were once seen as non-strategic are now being reco..
Read more...