Try one of these Pages


Something has gone wrong and the page you're looking for may have moved.

Try searching the database

Related articles

It’s easy to think that one person doesn’t make a difference in a call centre with hundreds of agents. But the impac..
Read more...
Webinar on The Power of One in Call Centre Staffing.  Can a single agent make the difference between achieving your ser..
Read more...
On the face of it, network answer machine detection sounds very exciting.  It offers the ability to detect answer machi..
Read more...
There has been a lot of hype recently about emotion detection. Many people have been unclear how well it works, or if it..
Read more...
Dan Nordale at Koopid explains the importance of one ongoing conversation with a customer. Today’s path to purchase is..
Read more...
A new report confirmed something that was obvious to anyone. Hosted contact centre services are here – and theyâ€..
Read more...
Kelly Services and Sytel have combined to provide a hosted solution to support Kelly’s growth plans in Russia. Kellyâ€..
Read more...
Hosted workforce management (WFM) seems to offer a realistic alternative to spreadsheets for smaller contact centres.  ..
Read more...
What is Hosted Call Recording? In its simplest terms, hosted call recording is a service offered by a third-party provid..
Read more...
In the old days, contact centre technology came in a large tin box (or two).  Then came software-based solutions.  Now..
Read more...
Talkdesk have announced that Unified Smiles selected them to modernize its customer experience operations with cloud sol..
Read more...