Does anybody have an example for capacity planning model for Live Chat?

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Does anybody have an example for capacity planning model for Live Chat?
Hello,

I was looking for examples of a capacity plan for requirement FTE for Live Chat. I've read that it should include tolerance but wasn't sure how best to include this metric in an example.

Thanks!

Helper

Call Centre Helper

Read this article

I\'ve read this article several times
I've read this article several times but there isn't a proposed or example work load model that's given.

Looking for an example workload model for Live Chat that includes the most important inputs....

Helper

Call Centre Helper

What inputs and outputs are you looking for?
What sort of model are you looking for?

What are the inputs and outputs?

What data are you looking to model?

Work load model
I am trying to decide what the most accurate inputs should be and how they would factor into the output. So far considering workload(volume,cht), occupancy, shrinkage, and concurrency. Are there inputs I am missing that are vital?

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