Double Ding for Tardy

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Double Ding for Tardy
How does everyone handle Tardy as it relates to adherence. Do you double ding the agent for being late and out of adherence, or once you update the agents schedule they would be considered in adherence but late.


Call Centre Helper

I personally would not double ding
I think that adherence includes lates or tardy, so I don't really see the need to Double Ding it.

double ding...
as in it counts against adherence and it counts against attendance

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