Just registered to the site as i've come across a few hurdles in regards to monitioring dropped/silent calls.
I am currently operating a dialer using a monitoring tool. The dropped call % is currently calculated from the number of attempts made. I am concerned that we should be measuring this against the actual number of attempts that result in a connect. I have scowered the web and cant find any definition to what OFCOM state a dropped call should be measured against.
Can anyone shed some light for me?