what are the clues or indicators to look for to give an early start for agents.
23 Feb 2021 01:32:30
Call Centre Helper
Time of day?
When you say early start - do you mean time of day?
Ideally you want to balance your agents shift patterns to match the call arrival volumes. A selection of staggered shifts if often the best way to do this. But without understanding more about your question it is difficult to give an answer.