early start for agents.

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early start for agents.
what are the clues or indicators to look for to give an early start for agents.

Helper

Call Centre Helper

Time of day?
When you say early start - do you mean time of day?

Ideally you want to balance your agents shift patterns to match the call arrival volumes. A selection of staggered shifts if often the best way to do this. But without understanding more about your question it is difficult to give an answer.

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