Early warning system (EWS) or RAG analysis

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Early warning system (EWS) or RAG analysis.
What are all the points need to be discussed with employee during early warning system(EWS) or RAG analysis.

I want to publish attrition early warning system report in which I want to know the points need to be discussed with employee to know the pulse of employee.

Helper

Call Centre Helper

Attendance and Schedule Adherence
I'm not sure what things you are looking to do but here are a few factors that an advisor can influence

- Quality Scores
- Attendance
- Schedule Adherence
- Empathy

Do not use AHT, Occupancy or FCR as an agent targets/ measures as these are factors that the advisor cannot directly influence.

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