Every agent is elibible for 1hr a month 121 with their teamleader and we are currently looking at ways to improve and streamline this process.
We currently issue an excel document to each site that the teamleader fills in outlining when they want the 121 slot booking for their agent.
Once complete this is sent back to us in planning where we then upload the details direct into our WFM tool.
We currently have issues from both planners and teamleaders regarding this process as the teamleaders are saying the process at their end is time consuming as they have to check their agents availability in the WFM tool and then complete the sheet (15 agents to a team. The Planners have issues at our end as when the 121's are imported the timeslot selected often clashes with breaks etc... which means there is a lot of manual intervention to rectify the error.
Does anyone know of or utilise a more effective/efficient way of planning 121's for their agents that they could outline?
Any help or suggestions are hugely appreciated.