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Cost Per Channel (call, Mail, Chat, Messaging ,etc.) Dear all, I’m looking for a study or any materials stating ho..

Brad Cleveland, on behalf of injixo, discusses how contact centres can best utilize their real-time reports. Learn which..

Upland Software is proud to announce that it earned 44 badges in G2’s Winter 2024 market reports across a variety of p..

Recording solutions can generate statistical reports using the data stored about the recorded calls. These statistics ca..

Melissa Cowdry at Odigo explains that challenging times are impacting consumer perception. What does it mean for the evo..

Whether you’re in a small meeting room or a medium-sized conference room, a video bar system provides a high-quality a..

Jabra is unveiling the PanaCast 50 Video Bar System at ISE 2023 as part of Jabra’s PanaCast 50 solution portfolio for ..

Talkdesk has announced it leads the contact centre industry in 16 reports across seven categories of the G2 Summer 2021 ..

Uniphore has been recognized in eleven Gartner Hype Cycle reports focused on the critical AI and analytics technologies ..

Calabrio has seen a strong growth trajectory in the UK during the last 12 months. Achieving 30% year-on-year sales growt..

Poly have announced that the Poly Studio P15 personal video bar and the Poly Sync Family of speakerphones have been name..

NICE have announced that they are seeing a significant uptake in agents adapting their contact centre schedules in respo..

2019 was the year when Talkdesk celebrated being named a Leader in Gartner’s CCaaS Magic Quadrant for North America. T..