I'm looking for a low cost email response system, that will handle emails to about 10 different addresses, and provide reporting on response times, can send emails to skilled agents etc. Probably handling about 100 inbound emails per day.
Email Response System
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The latest version of Vicidial (Open Source, Free) is primarily for inbound/outbound calling ... but the latest version allows integration of email into the agent queue. So an email will be blended into the stream as if it were a phone call.