Email Software needed

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Email Software needed
Hi all
recently took on a new role and currently in the process of setting up a CS team within a small business who deal internationally and have various contact points in store - I have experience on this level with larger businesses but would like your opinions on email software.
Currently using outlook I am considering Zendesk - I like the idea of integrating whatsapp, calls and live chat all through it however it is quite pricey considering the team in going to be small - any suggestions? thanks!

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