Translate
Home
Articles
Hints and Tips
Customer Experience
Employee Engagement
Service Strategy
Management
Skills
Life
Planning
Quality
Technology
Technology
Insights
AI
Analytics
Contact Centre Software
CCaaS
Headsets
Knowledge Management
WFM
Quality
Voice of Customer
Video
Video
Recorded Webinars
Resources
Resources
Reports
Research
Hints & tips
Directory
Webinars
Recorded Webinars
Definitions
Newsletter
Webinars
Webinars
Recorded Webinars
Events
Tools
Tools
Erlang Calculator
Forecasting
Multi-Channel Calculator
Cheat Sheets
Dashboard Template
Schedule Adherence
Call Monitoring Form
Jargon
Erlang
Erlang Calculator
Erlang Calculation
Erlang Formula
Excel Calculator
Online Calculator
What is an Erlang?
Insights
Industry Insights
Latest News
Events
Case Studies
Videos
Webinars
Forum
LinkedIn Community
WFM
WFM
Planning
Forecasting
Scheduling
IntraDay
Erlang
Directory
News
Events
Events
Webinars
Recorded Webinars
Advertise
Advertise
Media Pack
About Us
☰
Try one of these Pages
Something has gone wrong and the page you're looking for may have moved.
Try searching the database
Related articles
How to Manage a Remote Team in an Indian Call Centre
Managing teams successfully is challenging! Combine this with managing a remote team in a call centre in India, for ex..
Read more...
Indian Department Grants Unified Licence to RingCentral
RingCentral has announced that it has been granted a unified licence that will enable the company to provide its unified..
Read more...
Reducing outbound calls (from a customer perspective)
How to reduce cold calls Telephone Preference Service Consumers and businesses that don’t want to get calls from sales..
Read more...
Call Centre Helper Wins Major Publishing Award
We are delighted to announce that we have joined the likes of The Telegraph, Cosmopolitan and VICE UK in winning a 2020 ..
Read more...
Survey Shows Major Disconnect Between CX and Customers
New data from SurveyMonkey reveals a drastic disconnect between consumers’ feelings and CX and digital marketing profe..
Read more...
Ideas to Improve Employee Engagement and Retention
An engaged workforce is a successful one. Researchers have shown that companies whose employees are more engaged employe..
Read more...
MaxContact Secures Major Investment to Drive Innovation and Propel Growth
Manchester-based customer engagement technology provider MaxContact has announced it has secured funding to accelerate a..
Read more...
2024 in Focus: Cost Savings With Frontline Employee Retention
The 2024 in Focus series highlights some of the insights our customers and prospects have shared with us about what they..
Read more...
Editor's Pick
21 Tips to Make Your Customers Feel Truly Valued
Top 10 Use Cases for Speech Analytics
How to Improve Forecast Accuracy
5 Things Creative Leaders Do Differently
Latest Resources
Guide: Work From Home vs Return To Office
White Paper: How to Operationalise AI Workflows in the Contact Centre
Upcoming Events
Advancing CX With GenAI-Powered Innovation – Webinar
Tue 02 Apr 2024
Introducing EnghouseAI – Practical AI for Smarter CX – Webinar
Thu 04 Apr 2024
Latest Insights
How Did Remote Work Revitalize Collaborative CX?
5 Signs You Need a VoiceBot
Featured Articles
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
The Key Elements of a CX Lifecycle and Ways to Improve It
What is Attrition Rate and How to Calculate It
The Top 10 Call-Closing Statement Examples
Popular Pages
The Ultimate List of Positive Words, Phrases, and Sentences to Brighten Your Customer’s Day
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template
Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How Does it Improve Call Centre Service?