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Erlang C Calculator – Free Excel Spreadsheet that calculates the number of staff required in a contact centre. Very ac..
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An Erlang calculator is one of the most useful Workforce Management (WFM) tools in the call centre toolkit. An Erlang Ca..
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The Erlang C formula is quite complex to look at, but can be straightforward to apply, if you follow these easy steps. W..
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Our panel explain everything you need to get started with Erlang calculations – from how to use them to what to watch ..
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The Erlang A is very useful in helping you to predict the number of abandoned calls in the contact centre. But, before w..
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Adapted from our Excel Erlang C Calculator, our Online Call Centre Staffing Calculator can make a quick calculation with..
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Reverse Erlang is there a way I can input average call time, the number of calls per hour and the number of agents I hav..
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SLA and Abandon Formulas In Erlang I have a question regarding SLA and ABN formulas in Erlang. I try to get the expected..
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Can anyone who has successfully implemented the Erlang model for chat staffing give me a hand? We have 24/7 chats coming..
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Erlang X Has anyone had any experience using Erlang X and the plug in available online? Question asked by Thomas Erlang ..
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Erlang Formula for Incoming and Outgoing Calls I have the following queries on the Erlang model 1) In our contact centre..
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The Erlang C formula is a mathematical equation for calculating the number of agents (advisors) that you need in a call ..
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The Erlang Calculator is a tool that allows you to work out how many agents you will need. You just need to enter your c..
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Reporting Period On Erlang C Calculations Expected Service Level Planner Please note these figures do not include shrink..
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Following the introduction of our Erlang Calculator a couple of weeks ago, Dave Appleby explores the future of Erlang as..
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Call Centre Helper’s Editor Jonty Pearce explains the Erlang C Formula. What Is Erlang C? Erlang C is a formula th..
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The Erlang C formula is now 100 years old and it is still the basis of many calculations in the business world, especial..
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Assembled’s Ryan Wang explains how to use Erlang C to effectively plan call centre staffing. Making sure you have ..
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It’s now been a few years since we introduced our free Erlang calculator. Given its ongoing popularity and the number ..
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