erlang B

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erlang B
I need to find a way of calculating how often we are likely to hit X number of trunks in use based on incoming call forecasts and staff numbers.
Does anyone have a spreadsheet they use that they'd be happy to share or can anyone point me in the direction of something online?

Editor

Call Centre Helper

There are a number of Erlang b calculators on line
There are a number of Erlang b calculators on line. You should be able to find them with a simple google search.

As a rule of thumb you need 20% more lines to cope with queuing.

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